DOXA Service Terms and Conditions
The General Process
After we have received and processed your completed RMA form, we will send you the shipping instructions for your watch to the appropriate service centre. Please, never send your watch without contacting DOXA first. Watches sent without notice to DOXA Watches will not be the responsibility of DOXA Watches.
Once your watch has been received and inspected by our technicians, we will send you a detailed quote outlining the work and parts required (as applicable). We will then ask you to sign and return this quote to us before the repairs and/or service are undertaken.
When the work on your watch has been completed, you will be contacted by DOXA either by phone or email and informed of the total cost of the repair. Once we have received payment from you, we will then ship the watch back to you.
Time-Frames and Updates
Updates â€“ Please note that it is NOT POSSIBLE to provide updates during all services and repairs at any of our service centres. If there is a delay, DOXA will contact you via email with these details.
Standard Service - For standard interval services and general repairs for DOXA re-edition collection SUBs, please allow for a minimum of 12 weeks from the time the watch has been received by the service centre. Where spare parts are required to complete your repair or service, it is important to note that these parts must first be shipped from the DOXA factory in Switzerland.
Vintage Service and Restoration - For vintage restorations, it is very important to note that due to the nature of the work, it can take up to six months for the restoration to be completed. Unfortunately there are absolutely no original spare parts available for vintage DOXA models. At this time we can only offer movement servicing for vintage DOXA SUBs.
Note for European Union Customers: Please do not discard the original shipping paperwork, this is the proof that taxes have already been paid for your watch. Some customs authorities in Europe might request VAT upon return of the watch after repair. Please note that DOXA will not bear those eventual additional taxes.